Privacy Policy
Last updated: February 2026
Who We Are
Guest Loop is operated by Teachnology Pty Ltd (trading as Guest Loop). We're based in Australia and provide digital guidebook services for short-stay accommodation hosts.
Contact us at hello@guest-loop.com if you have any privacy questions.
What Information We Collect
Account Information
When you create an account, we collect your name, email address, and any property details you provide to set up your guidebooks.
Content Information
We store the guidebook content you create, including text, images, and location information.
Payment Information
Payment processing is handled by Stripe. We receive basic transaction details but never see your full card numbers.
Usage Analytics
We use Google Analytics 4 to understand how our service is used and improve the user experience.
Cookies
We use essential cookies for authentication and analytics cookies to understand site usage. See our Cookie Policy for details.
Why We Collect This Information
- To provide the Guest Loop service and create your digital guidebooks
- To process payments and manage your subscription
- To improve our product based on how it's used
- To communicate with you about your account and our service
- To provide customer support when you need help
Third Party Services
We work with trusted third-party services to provide Guest Loop:
- Stripe: Payment processing (based in the US)
- Resend: Email delivery service
- Vercel: Website hosting (based in the US)
- Neon: Database hosting (based in the US)
- Google Analytics: Usage analytics
Data Storage and Security
Your data is encrypted in transit using HTTPS. Our website is hosted on Vercel (US) and our database is hosted on Neon (US). We implement industry-standard security measures to protect your information.
For more details about our security practices, see our Security page.
Your Rights
Under Australian privacy law and GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Data portability (receive a copy of your data)
- Object to processing based on legitimate interests
To exercise these rights, email us at hello@guest-loop.com.
GDPR Information
Lawful Basis
We process your data based on contract performance (to provide the service) and legitimate interest (to improve our product).
Data Protection Officer
For GDPR-related queries, contact our DPO at hello@guest-loop.com.
Data Retention
We keep your account data while your account is active. When you delete your account, we remove your personal data within 30 days. Some information may be retained longer for legal compliance or legitimate business purposes.
Children's Privacy
Guest Loop is not directed at children under 16. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this privacy policy from time to time. We'll notify you of significant changes via email to your registered address.
Contact Us
If you have any questions about this privacy policy, please contact us at hello@guest-loop.com.