Acceptable Use Policy
Last updated: December 1, 2025
1. Introduction
This Acceptable Use Policy ("AUP") governs your use of GuestLoop and defines prohibited activities. By using GuestLoop, you agree to comply with this policy. Violations may result in account suspension or termination.
This policy applies to all users, including property owners, team members, and anyone accessing GuestLoop services.
2. Prohibited Activities
You may NOT use GuestLoop to:
2.1 Illegal Activities
- Violate any local, state, national, or international laws or regulations
- Engage in fraud, deception, or misrepresentation
- Infringe on intellectual property rights (copyright, trademark, patents)
- Distribute illegal content or promote illegal activities
- Engage in money laundering or terrorist financing
- Violate export control laws or sanctions
2.2 Spam and Unsolicited Communications
- Send unsolicited commercial emails (spam) in violation of CAN-SPAM Act
- Send unsolicited SMS messages in violation of TCPA regulations
- Contact individuals who have not provided express consent
- Ignore unsubscribe requests or opt-out preferences
- Purchase, rent, or share email/phone lists from third parties
- Use deceptive subject lines or sender information
- Send bulk messages to non-guest contacts
2.3 Harmful or Offensive Content
- Distribute malware, viruses, worms, or other malicious code
- Send content containing hate speech, harassment, or discrimination
- Share violent, graphic, or disturbing content
- Distribute sexual or adult content to minors
- Engage in cyberbullying, threats, or intimidation
- Impersonate others or misrepresent your identity
2.4 Security and System Integrity
- Attempt to gain unauthorized access to GuestLoop systems or user accounts
- Circumvent security measures or authentication mechanisms
- Conduct security testing (penetration testing, vulnerability scanning) without permission
- Use automated tools (bots, scrapers) to access the service
- Overload our systems (DDoS attacks, excessive API calls)
- Reverse engineer, decompile, or disassemble our software
- Share your account credentials with others
2.5 Data Collection and Privacy Violations
- Collect personal information without consent
- Violate guest privacy rights or data protection laws (GDPR, CCPA)
- Share guest data with third parties without authorization
- Use guest data for purposes other than property management and communication
- Sell, rent, or trade guest contact information
- Scrape or harvest data from GuestLoop or public guidebooks
2.6 Service Abuse
- Create multiple accounts to circumvent plan limits
- Use the service for purposes other than vacation rental management
- Resell or sublicense GuestLoop services without permission
- Create fake properties or guest profiles
- Manipulate analytics or engagement metrics
- Abuse free trials by creating multiple accounts
3. Email Marketing Compliance
When using GuestLoop to send marketing emails, you MUST comply with:
CAN-SPAM Act (United States)
- ✅ Include accurate "From" and "To" information
- ✅ Use honest subject lines (no deceptive headers)
- ✅ Identify the message as an advertisement (if applicable)
- ✅ Include your physical business address
- ✅ Provide a clear and easy unsubscribe mechanism
- ✅ Honor opt-out requests within 10 business days
- ✅ Monitor what others are doing on your behalf (if applicable)
✅ GuestLoop Helps You:
- • Automatic unsubscribe links in all emails
- • Opt-out tracking and enforcement
- • Sender information from your account
- • Email engagement analytics
GDPR (European Union)
- Obtain explicit consent before sending marketing emails to EU residents
- Provide clear information about how you will use their email
- Allow easy withdrawal of consent (unsubscribe)
- Maintain records of consent
CASL (Canada)
- Obtain express or implied consent before sending commercial emails
- Include identification information (who you are, contact info)
- Provide an unsubscribe mechanism in every message
4. SMS Marketing Compliance
When using GuestLoop to send SMS messages, you MUST comply with:
TCPA (Telephone Consumer Protection Act)
- ✅ Obtain prior express written consent before sending promotional SMS
- ✅ Clearly disclose that consent is not required to purchase goods/services
- ✅ Provide opt-out instructions in every message (e.g., "Reply STOP to unsubscribe")
- ✅ Honor opt-out requests immediately
- ✅ Do not send messages to numbers on the National Do Not Call Registry
- ✅ Only send messages during appropriate hours (8 AM - 9 PM local time)
✅ GuestLoop Helps You:
- • Automatic STOP keyword handling
- • Opt-out list management
- • SMS sending limits to prevent abuse
- • Compliance with carrier regulations
Best Practices
- Keep messages concise and relevant
- Include your business name in messages
- Don't send too frequently (respect your guests)
- Segment your audience (only send to interested recipients)
- Track consent in your records
5. Fair Use and Service Limits
To ensure quality service for all users, we enforce the following limits:
SMS Sending Limits
- • Growth Plan: 100 SMS per month
- • Business Plan: 300 SMS per month
- • Enterprise Plan: 1,000 SMS per month
- • Additional SMS available at $0.02-0.04 per message
Email Sending
- • Unlimited email campaigns to your guests
- • Rate limit: 10,000 emails per hour (to prevent spam)
- • Bounces and spam complaints monitored
API Usage
- • Rate limit: 100 requests per minute
- • Excessive usage may result in temporary throttling
Storage
- • Unlimited guests and bookings
- • Image uploads: 10 MB per file, 100 files per property
6. Consequences of Violations
Violations of this Acceptable Use Policy may result in:
Warning
First-time minor violations may result in a warning and request to cease the activity
Service Suspension
Temporary suspension of your account while we investigate
Account Termination
Permanent termination of your account for serious or repeated violations
Legal Action
We reserve the right to report illegal activity to law enforcement and cooperate with investigations
No Refunds
Account termination due to policy violations forfeits all remaining subscription credits
7. Reporting Violations
If you believe someone is violating this Acceptable Use Policy, please report it to us:
📧 Report Abuse:
Email: abuse@guestloop.com
Include: Account details, description of violation, evidence (screenshots, links)
We will investigate all reports and take appropriate action. We may not be able to disclose specific actions taken due to privacy considerations.
8. Security Vulnerability Disclosure
If you discover a security vulnerability in GuestLoop:
🔒 Responsible Disclosure:
Email: security@guestloop.com
We appreciate responsible disclosure and will work with you to address the issue
Please do NOT publicly disclose vulnerabilities before we've had a chance to fix them
9. Updates to This Policy
We may update this Acceptable Use Policy from time to time. Material changes will be communicated via email and posted on this page with a new "Last Updated" date. Continued use of GuestLoop after changes constitutes acceptance of the updated policy.
10. Contact Information
GuestLoop
General: support@guestloop.com
Abuse Reports: abuse@guestloop.com
Security: security@guestloop.com
Legal: legal@guestloop.com